PRIVACY POLICY

Michele John LLC
Last Updated: 10/01/2025

Michele John LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, participate in our AI for Small Business Program, purchase digital products, or interact with Michele John Photography.

Please read this Privacy Policy carefully. By using our services, you acknowledge that you have read and understood this policy.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information You Provide

Depending on how you interact with our services, we may collect:

  • Contact Information: Name, email address, phone number, mailing address

  • Account Information: Username, password, profile information

  • Payment Information: Billing address, credit card information (processed securely through Stripe and Square)

  • Communication Preferences: Email and text message opt-in status

  • Business Information: Information about your business that you share during coaching or training

  • Program Participation Data: Responses, submissions, questions, and interactions within our programs

Information Automatically Collected

When you visit our website or use our platforms, we automatically collect:

  • Technical Information: IP address, browser type, device information, operating system

  • Usage Data: Pages visited, time spent on pages, links clicked, navigation patterns

  • Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies

Recordings and Content

  • Video and Audio Recordings: All Zoom calls, training sessions, and live interactions are recorded and may include your image, voice, and participation

  • User-Generated Content: Comments, posts, and interactions within the membership community

  • Social Media Interactions: Engagement with our content on platforms like Facebook and Instagram

2. HOW WE COLLECT INFORMATION

We collect information through:

  • Direct Submission: When you sign up for newsletters, register for programs, make purchases, or contact us

  • Payment Processors: Stripe and Square collect and process payment information on our behalf

  • Platform Providers: MemberUP, Zoom, Loom, and other service providers collect information as you use their platforms

  • Email Service Providers: Mailchimp, ConvertKit, or similar services manage email communications

  • Cookies and Tracking: Meta Pixel (Facebook and Instagram ads), analytics tools, and website cookies

  • Third-Party Sources: Social media platforms when you interact with our content

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Program and Service Delivery

  • Provide access to the AI for Small Business Program and digital products

  • Deliver coaching, training, and educational content

  • Facilitate community interactions and member support

  • Process transactions and manage your account

Communication

  • Send weekly newsletters and program updates

  • Provide reminders about classes, sessions, and deadlines

  • Respond to inquiries and provide customer support

  • Send transactional emails related to purchases and account activity

  • Deliver marketing communications about our programs and services

  • Send text messages for time-sensitive updates and reminders

Business Operations

  • Process payments and manage billing

  • Maintain and improve our services

  • Analyze usage patterns and optimize user experience

  • Prevent fraud and ensure platform security

  • Comply with legal obligations

Marketing and Analytics

  • Understand how users interact with our website and services

  • Create targeted advertising campaigns

  • Track the effectiveness of marketing efforts

  • Improve our products and services based on user feedback

AI Tools and Workflow

We may use artificial intelligence services (including ChatGPT, Claude.AI, Perplexity, Jasper, and similar tools) to improve our workflow, content creation, and service delivery. When using these tools, we take reasonable steps to protect your information and do not share personally identifiable information unless necessary for service delivery.

4. COOKIES AND TRACKING TECHNOLOGIES

What We Use

  • Essential Cookies: Required for basic website functionality

  • Analytics Cookies: Help us understand how visitors use our site

  • Marketing Cookies: Meta Pixel for Facebook and Instagram advertising

  • Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality and your user experience.

5. HOW WE SHARE YOUR INFORMATION

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business:

  • Payment Processors: Stripe and Square (for payment processing)

  • Platform Providers: MemberUP (membership management), Zoom and Loom (video services)

  • Email Services: Mailchimp, ConvertKit, or similar (email communications)

  • Analytics Providers: Tools that help us understand website usage

These providers are contractually obligated to protect your information and may only use it to provide services to us.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to:

  • Comply with legal obligations

  • Protect our rights, property, or safety

  • Prevent fraud or security threats

  • Respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Secure data encryption during transmission

  • Secure payment processing through PCI-compliant providers

  • Access controls and authentication requirements

  • Regular security assessments and updates

Important Security Notice: While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data in today's digital environment. You acknowledge that you provide information at your own risk and understand the inherent risks of internet-based platforms.

7. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

  • Active Members: Data is retained for the duration of your membership and at least one year following termination

  • Marketing Communications: Until you unsubscribe or request deletion

  • Financial Records: Retained as required by law for tax and accounting purposes

  • Recordings and Content: May be retained indefinitely for training and educational purposes

We may retain certain information beyond these periods if required by law or for legitimate business purposes.

8. YOUR PRIVACY RIGHTS

You have certain rights regarding your personal information:

Access and Correction

You may access and update your information through:

  • Your MemberUP account settings

  • Email request to Michele John LLC

Data Deletion

You may request deletion of your personal information by submitting a written request via email. Please note:

  • Deletion requests must be in writing

  • Some information may be retained as required by law

  • Deletion may affect your ability to access certain services

  • Recordings and content may be retained for educational purposes

Communication Preferences

You may opt out of communications at any time:

  • Email: Click "unsubscribe" in any email or email us directly

  • Text Messages: Reply "STOP" or text "STOP" to opt out

  • Marketing Communications: Adjust preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send transactional or account-related messages.

Do Not Track

Our website does not currently respond to "Do Not Track" browser signals.

9. THIRD-PARTY LINKS AND SERVICES

Our website and platforms may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. INTERNATIONAL DATA TRANSFERS

Our services are directed to users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using our services, you consent to the transfer of your information to the United States. While we market primarily to US audiences, we acknowledge that information shared online may reach individuals outside the US through forwarding or sharing.

GDPR Notice for European Users

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your data

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

To exercise these rights, please contact us using the information provided below.

11. CHILDREN'S PRIVACY

Our services are not intended for, marketed to, or directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 18, please contact us immediately.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose

  • Right to request deletion of your personal information

  • Right to opt out of the sale of personal information (note: we do not sell personal information)

  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please submit a written request via email.

13. RECORDING CONSENT

By participating in our programs, you acknowledge and consent to:

  • Being recorded during Zoom calls, training sessions, and live interactions

  • Having your image, voice, and participation captured in recordings

  • Recordings being stored on our training platform and used for educational purposes

  • No expectation of privacy during recorded sessions

Recordings may be made available to other program members and used for future training purposes.

14. COMMUNICATION COMMITMENT

We respect your inbox and your time. We commit to:

  • Sending relevant, valuable communications

  • Not spamming or overwhelming you with excessive emails or texts

  • Providing clear opt-out options in every communication

  • Honoring your communication preferences promptly

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will update the "Last Updated" date at the top of this policy

  • We will notify you via email or platform notification of significant changes

  • Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Michele John LLC
michele@michelejohn.com
7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA

For data deletion requests, please send a written request via email to the address above.

17. YOUR CONSENT

By using our website, services, or programs, you consent to this Privacy Policy and agree to its terms.

Effective Date: 10/01/2025